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How Do I Send in My Watch For Repair?

The last thing we’d want is for your watch to get damaged on the way to get repaired! So once you get your estimate, please pack your watch securely to ensure its safety while in transit. Below are suggested shipping techniques:

  • Carefully wrap your watch before boxing. Bubble wrap provides excellent shock absorption.
  • Next, include the completed repair form with your watch. (Please print out a form for each watch if sending in multiple items.)
  • If you are not going to use our Ship It (Free)  service then ship your watch to our receiving office at 20  West 47th Street, Suite #607 New York, NY 10036. (We suggest using a courier that provides tracking and insurance, such as FedEx® or UPS®, or the US Postal Service).
  • Ask for a receipt, and that’s it! We’ll let you know by  contact us  or phone when your watch has safely arrived.

Once we receive your watch, one of our master watchmakers will inspect it, diagnose the issues, and contact you with the final estimate. Then if you’re ready to go, we’ll get to work and return shipping is on us!

If for whatever reason you decide not to proceed with the work or repair, we’ll return your watch without charging for the estimate or repair. You will only be obligated to pay return shipping and insurance.

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